Empire Way, Wembley, Middlesex, HA9 ONH, England
+44 (0)20 8733 9000
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Terms & Conditions

These terms and conditions, as may be amended from time to time, apply to all our services directly made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online accommodation reservation service provided on these pages and through the website (the “service”) are owned, operated and provided by Wembley Empire Hotel Ltd. (www.wembleyinternationalhotel.co.uk, “us”, “we” or “our”) and are provided subject to the terms and conditions set out below.

1. Scope of our Service

Through the website we (wembleyinternationalhotel.co.uk) provide an online platform through which all types of temporary hotel accommodation (for example, twin rooms, double rooms, double for sole occupancy, triple rooms, collectively the “accommodation(s)”), list rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through www.wembleyinternationalhotel.co.uk you enter into a direct (legally binding) contractual relationship with our hotel. From the point at which you make your reservation, we act solely as the accommodation provider sending you a confirmation email with details of your booking.

Our hotel is fully responsible for accessing an extranet for updating all rates, availability and other information which is displayed on the website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors accuracy, completeness and correctness of the (descriptive) information (including the rates and availability)  (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information.

2. Prices

All prices on the www.wembleyinternationalhotel.co.uk website are per room for your entire stay and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email and includes continental breakfast as standard. All special offers and promotions are marked as such. Event dates are clearly shown, where applicable, as non refundable / non cancellable and payment will be taken at the time of the booking.
Advance Purchase Saver Rates gives a discount of 10% for room bookings made in advance of arrival of 3 weeks. These rates are non refundable and payment will be taken at the time of the booking. The discount and terms are clearly shown on our Booking Engine ( Booking Button ) The Saver Rates and advance booking terms can be changed without prior notice and withdrawn.

3. Privacy and cookies

www.wembleyinternationalhotel.co.uk respects your privacy. Please have a look at our Privacy and Cookies policy for further information.

4. Credit card or bank transfer

We require credit card details in order to guarantee your reservation we may verify (i.e. pre-authorise) your credit card as well. In order to safeguard and encrypt your credit card information when in transit to us, we use the “Secure Socket Layer (SSL)” technology for our services which is PSI DSS Compliant We also offer the opportunity for non-refundable reservations to be paid directly to us after the reservation process (all to the extent offered and supported by your bank). Payment is safely processed through a third party payment processor and directly made from your bank account to our bank account. Your credit card details are stored for at least 5 years.

Unless specified on our booking engine, rooms can be cancelled 24 hours prior to arrival without charge. Please note that where we specify non refundable / non cancellable we require payment for the full duration of your stay to be made upfront by wire transfer (if available) or by credit card, and therefore your credit card will be pre-authorised or charged (sometimes without any option for refund) upon making the reservation. Please check the room details thoroughly for any such conditions prior to making your reservation.

IMPORTANT NOTICE – ID IS REQUIRED WHEN CHECKING IN – PASSPORT – ID CARD – DRIVING LICENCE PHOTOCARD – Important notice: Please note when 3rd party credit cards are entered for payment for bookings – the hotel will call the relevant bank for client verification and authorisation. All the prepaid & advanced purchased booking customers are advised to carry their credit or debit cards used at the time of booking. – For non refundable bookings made for example on Wembley Event Days, payment will be taken from the card provided at the time of the booking. – Hotel car park: Please note that guests who leave their vehicles in the hotel car park after checking out of the hotel will be charged for parking. The charges for parking are available from our Reception.

5. Cancellation

By making a reservation with us, you accept and agree to our cancellation and no-show policy, and to any additional (delivery) terms & conditions that may apply to your reservation or during your stay, including for services rendered and/or products offered by us.
The general cancellation and no-show policy is made available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email. Please note that all rates are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation.
If you wish to review, adjust your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with our cancellation and no-show policy. We recommend that you read the cancellation and no-show policy carefully prior to making your reservation.

6. Further correspondence

By completing a booking, you agree to receive (i) an email which we will send to you confirming your reservation details and other information regarding your stay, and (ii) an email which we may send to you after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.

7.1. Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodation provider, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

7.2. Damage to hotel rooms and property

Any guests damaging  any of the hotels property will be charged in accordance with the level of damage caused at the market rate.

8. Intellectual property rights

Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Wembley International Hotel.
Wembley International Hotel exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the website or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to www.wembleyinternationalhotel.co.uk.  Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).

9. Miscellaneous

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with British law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts the UK.
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our website (by selecting the English language) or shall be sent to you upon your written request.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

10. Registration at our hotel when checking in

For fire, health and safety of our guests we require our registration card for all guest’s to be completed on arrival:
full name
passport number and place of issue (or other document which shows their identity and nationality)

Privacy and Cookies

Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal information and how we use cookies. It also tells you how you can contact us if you have questions about your personal information.

WembleyInternationalHotel.co.uk offers an online booking service through its own website and mobile apps and through other online platforms and links to websites and social media. The information that follows applies to all of these platforms.


What kind of personal information does Wembleyinternationalhotel.co.uk use?
When you make a reservation through our website www.wembleyinternationalhotel.co.uk, you will be asked for your name, address, telephone number, email address, payment information, the names of guests travelling with you and your preferences for your stay.
When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. We might also calculate and process data related to the type of apps installed on a mobile device, such as the name of the app, an app description and the category it belongs to. None of this information by itself will be able to tell us who you are, but it can still considered to be ‘personal’ information.
We may also receive information about you when you use certain social media services.

Why does wembleyinternationalhotel.co.uk collect, use and share your personal details?
Reservations: First and foremost, we use your personal information to complete and administer your online reservation through a secure booking engine.
Account administration: We use the information you give us to allow us to manage your bookings, take advantage of special offers.
Guest reviews: We may use your contact information to invite you to write a guest review after your stay. This can help us to improve our services and customer care standards
Marketing activities: We also use your information for marketing activities, as permitted by law.
For example:
When you make a reservation with us, we may use your contact information to send you news of similar travel-related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time.
Based on the information you share with us, offers may be shown to you on the wembleyinternationalhotel.co.uk website, in mobile apps or on third-party websites, including social media sites.
Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this: we may need to respond to and handle requests you have made.
If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with wembleyinternationalhotel.co.uk
Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How does wembleyinternationalhotel.co.uk use social media?
We use social media to promote our hotel and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the wembleyinternationalhotel.co.uk website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, wembleyinternationalhotel.co.uk uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with wembleyinternationalhotel.co.uk
When you register with a social media app, you will be told which information will be shared with wembleyinternationalhotel.co.uk. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalising our website to suit your needs, connecting you with your friends on travel destinations and analysing and enhancing our travel-related services.
We may also enable you to view wembleyinternationalhotel.co.uk with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

How does wembleyinternationalhotel.co.uk share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
The accommodation you booked: In order to complete your reservation, we need to transfer relevant reservation details to the accommodation you have booked. This may include information such as your name, your contact details, your payment details, the names of guests travelling with you and any preferences you specified when making a booking.
Our business partners: We work with partner websites around the world to distribute the accommodation listed on our website and mobile apps. When you make a reservation on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your account, in order to manage your reservation, so that they can address queries related to your reservation and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.
Competent authorities: We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

How does wembleyinternationalhotel.co.uk make use of mobile devices?
We have free apps for a variety of mobile devices. These apps collect and process your personal details in much the same way as our website does – and they also allow you to use location services to find hotels nearby.

How does wembleyinternationalhotel.co.uk use guest reviews?
After your stay at any accommodation booked through us, you will be invited to submit a guest review. If you don’t want to be named on the review, it can be displayed online anonymously. By completing a guest review, you are agreeing that it can be displayed (as further described in our Terms and Conditions) on, for example, the relevant accommodation information page on our websites, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant accommodation or on our business partner’s website, to inform other travellers about the quality and services at the accommodation you stayed in.


What is a cookie?
A cookie is a small amount of data that a website places on your computer.

Why do websites use cookies?
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies enable your browser to be recognised by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognised when you return to a website.

Do all cookies do the same thing?
No, there are different types of cookies and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website.

How does wembleyinternationalhotel.co.uk use cookies?
We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, our website uses the following types of cookie:
Technical cookies: We use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.
Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website efficiently and effectively, for example by remembering your preferred currency and language, your searches and the accommodation you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.
Analytics cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn’t, to optimise and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website.
Commercial cookies: We use these to show you advertisements on other websites. This is called “retargeting” and it aims to be based on the destinations you have been searching for and the accommodation you have viewed.

How long do wembleyinternationalhotel.co.uk cookies stay active?
The cookies we use have varying lifespans. The maximum lifespan we set on some of them is five years from your last visit to our website. You can erase all cookies from your browser any time you want to. To remove wembleyinternational.co.uk cookies from your browser, please visit the help section on your device.

How can you recognise wembleyinternationalhotel.co.uk cookies?
You can find our cookies in your browser settings.
In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link:Google Analytics Opt-out Browser Add-on.

Who has access to wembleyinternationalhotel.co.uk cookie data?
Only wembleyinternationalhotel.co.uk has access to  cookies. Cookies placed by third parties can be accessed by these third parties.

How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some functions on our website. And opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.

Does wembleyinternationalhotel.co.uk use web beacons?
As well as using cookies, wembleyinternationalhotel.co.uk sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyse the traffic patterns of users to optimise the travel-related services we bring to you.


What security procedures does wembleyinternationalhotel.co.uk put in place to safeguard your personal information?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
Your credit card details – when they are needed as part of the reservation process – are stored by us on our Secure Socket SSL. After that, your credit card data will be will remain hashed in our system for fraud detection purposes.

The services offered by wembleyinternationalhotel.co.uk are not directed at children under the age of 18. The use of any of our services is only allowed with the valid consent of a parent or a guardian. When we receive information from a child under the age of 18, we reserve the right to delete it.


How can you control the personal information you have given to wembleyinternationalhotel.co.uk?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at enquiries@hotels-wembley.com
Please write ‘Request personal information’ in the subject line of your email and include a copy of your identity card to help us prevent unauthorised individuals from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to enquiries@hotels-wembley.com with ‘Request for removal of personal information’ in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Who is responsible for the processing of personal information on the wembleyinternationalhotel.co.uk website and apps?
wembleyinternationalhotel.co.uk controls the processing of personal information on it’s website. If you have any suggestions or comments about this privacy notice, please send an email to enquiries@hotels-wembley.co.uk
Last updated, Nov 16